Return & Replacement Policy
Effective date: August 10, 2019
Faulty Goods – within 14 days
If your goods are faulty on arrival, you have 14 calendar days from receipt, in which to inform us of the fault in order to claim a full refund or exchange, (please note that for our business customers / Retailers, different terms of sales may apply).
To assist our customers GK Telecom Ltd is in partnership with both Royal Mail and APC. Faulty goods should be returned using our cheaper Royalmail service . If goods are returned using any other courrier service then please note only £3.19 will be reimbursed.
Goods should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method. We test returned items, and if our technicians find a returned item is not faulty or has been tampered with, we will return the item to you ( In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued – i.e. Bluetooth not connecting, handset not powering up etc.). In this instance, you will be liable for the returns carriage cost.
Unwanted Goods – within 14 days
You can return unwanted items within 14 calendar days of delivery and we will refund you the price paid for the items. In addition to the refund on your items; if your return request is received within 14 days of delivery, and items received within the following 7 days, then we will refund the cheapest, the standard delivery option to you unless there is another item on your order. Outside of 7 days from receipt, refunds for non-faulty returned items will not include the original delivery charge or the cost of returning the items to us.
If you return a product to us that is not received in a brand new condition we reserve the right to return the product to you, or charge you a restocking fee*.
Use of Our Royal Mail or Collect+ Returns Service or Alternative Courier
Royal Mail – If you are using this service then please ensure parcels are not bigger than 61 x 46 x 46cm and no heavier than 5kg. Royal Mail offers compensation levels up to the value of £100 in the event of loss or damage to a parcel.
By using our Royal Mail Returns Service any goods that are unwanted or upon testing are found to be not faulty then the Original Order will be subject to a charge of £3.19. However, the service will be FREE of charge for any incorrectly supplied or faulty goods.
Alternative Courier – For orders being returned by an alternative courier we recommend using a postal service that provides proof of delivery and provides appropriate compensation levels in the event of loss or damaged goods as returns are NOT our responsibility until they arrive back to us.
Returns Exclusions – Unfortunately, we cannot refund, replace, or exchange certain products if the seal/packaging has been broken or opened. This is applicable to all types of products. Screen protectors cannot be returned once the protective layer for the adhesive side has been removed.
Replacements & Refunds
Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.
If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process. Refunds by credit card are made to the same credit card that was used for the original purchase*.
Any return that is not accompanied with the returns form or returns reference number will be held by GK Telecom for 30 days, awaiting the return of the completed form. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action.
*These terms do not affect your statutory rights.
DDU (Delivery Duty Unpaid) – Refusal to pay charges – Returns Policy
If you refuse to pay any import duty levied against your shipment, resulting in the shipment being returned to Mobile Fun, then all related returns charges plus a minimum administration charge of £5.00 (or equivalent currency at current exchange rate) will be charged against your final refund amount.